SPR offer a comprehensive Helpdesk service that can accommodate the most demanding support requirements. With a range of services and pricing options we can tailor our solution to match your requirements and budget. The key benefits of the SPR package are;

• Highly skilled and experienced team of support analysts
• Audit Service to ensure that we have an accurate understanding of your systems and requirements. We can also address Year 2000 and Anti-virus issues
• Fully Microsoft, Oracle and Novell Accredited engineers
• Microsoft Certified Solution Provider with access to all Microsoft's support resources and expertise
• Flexible charging to ensure that you pay only for the level of service that you require
• Hourly charge out rates ensure that you only pay for the time spent on your site. You are no longer required to "subsidise" less profitable customers
• Remote connectivity to reduce the fix time, (and charges!) and provide a higher level of customer service
• High quality monthly reporting to highlight problem areas and performance
• Regular customer service visits to ensure we deliver the service that you deserve
• Access to project analysts and managers at a vastly reduced rate

Our analysts are located throughout Scotland and are able to deliver the highest levels of remote and on-site support. All calls are logged and automatically tracked against the Service Level Agreement that is in place. This ensures that you can expect all calls to be dealt with promptly.