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General Information

ADSL Broadband Service Guide

Low Cost High Speed Internet Access

What is Broadband?

“Broadband” is a generic term for any form of Internet access that allows the fast transmission of data. The main types of Broadband used in the UK are Leased Lines, Cable Broadband, ADSL, SDSL, Radio Broadband and Satellite Broadband.

A Broadband connection is capable of transferring data many times faster than a conventional PSTN (analogue) or ISDN (digital) phone or data line.

In simple terms, this means that files can be downloaded or sent many times faster than normal, resulting in a more efficient and less frustrating service!

What is ADSL Broadband?

ADSL (Asymmetric Digital Subscriber Line) is a broadband service provided using the UK telephone network. Data is transmitted using existing copper telephone lines and no new lines need to be installed.

An ADSL connection is capable of transmitting data at up to 2mb/s (that’s almost 40 times faster than a conventional connection)

ADSL lines are able to support data and voice transmission at the same time enabling calls to be made whilst online without the need for a separate data line.

Why do I want ADSL Broadband?

ADSL Broadband is superior to conventional forms of Internet access in almost every way.

Features and benefits are:

It’s fast – large files can be downloaded in minutes, not hours. Web pages appear almost instantly. A faster connection leads to increased efficiency and allows greater use of the Internet without spending hours online.
It’s always on – ADSL Broadband is connected permanently. There is no waiting to connect.
It’s low cost - A fixed monthly fee of as little as £22.99+vat means that the Internet can be used constantly without the fear of large phone bills. Budgets can be set accurately.
Simultaneous phone and Internet access – Calls can be made whilst online using the same phone line. No separate data line is needed - further reducing costs.

How much does it cost?

The three costs that you will incur are:

Connection charge – this is a once only charge and is fixed at £50 + vat.
Hardware cost – you will require a suitable DSL modem (single PC) or router (multiple PC’s) and at least 1 micro-filter.
Monthly rental – this fixed cost covers all monthly rental for the service

Frequently Asked Questions

Q. Can I receive ADSL?

A. To receive the service, you must be situated within 5.5km (3.6 miles) of an enabled telephone exchange. You must have a BT analogue phone line.

Q. What does “asymmetric” mean?

A. Asymmetric means that the data transfer speed is not the same in both directions. Transfer speeds are available of up to 256kb/s upstream and 2mb/s down stream.

Q. How long will it take to activate my account?

A. Activation times are 5-10 working days from receipt of order.

Q. What is “contention”

A. Contention means that the total bandwidth available is being shared with other users – i.e. you are contending for the bandwidth. As noted above, there may be either 49 or 19 other users sharing the same bandwidth as you.

What do I do next?
Tel: 0845 123 52 84 or Email: sales<at>spr.co.uk